joya9 Terms and Conditions

General Principles and Applicability

These Terms and Conditions apply to the joya9 platform and all services under it. By accessing the joya9 website, registering, or using any service, a member is considered to have fully accepted these terms.

joya9 is an online gaming and sports betting platform. It offers Bangladeshi users a range of entertainment services including casino games, slots, fishing games, live casino, and sports betting.

These Terms and Conditions have been prepared in both English and Bengali. In the event of any interpretive ambiguity, the Bengali version shall apply. If any clause is found to be legally unenforceable, the remaining clauses shall remain fully in effect.

joya9 reserves the right to modify these Terms and Conditions at any time without notice. Continued use of the platform after updated terms are published constitutes acceptance of the new terms.

Membership and Account Management

2.1 Registration

To create an account on joya9, a member must provide accurate and up-to-date information. The name, date of birth, mobile number, and contact details provided at registration must be correct and truthful. Opening an account with false information is strictly prohibited, and such accounts may be closed at any time.

2.2 Single Account Policy

Each member may operate only one account. Opening multiple accounts is strictly prohibited. If multiple accounts are found under the same person's name, the same mobile number, or the same payment account, all related accounts will be permanently closed and deposited funds may be forfeited.

2.3 Identity Verification (KYC)

joya9 may request identity verification from a member at any time. The member may be required to submit a copy of their national ID card or passport, a selfie, or any other necessary documents. joya9 reserves the right to hold withdrawals until KYC verification is complete.

2.4 Password Security

It is entirely the member's responsibility to keep their account secure. Sharing login credentials with anyone else is strictly prohibited. Any unauthorized access to the account must be reported to joya9 customer support immediately.

Age Requirements and Eligibility

Members must be at least 21 years of age to participate on the joya9 platform. For Ages 21 and Above

Providing false information about age at registration is a serious violation. joya9 reserves the right to verify an account holder's age and may request proof of age documents when necessary. If an underage person's account is identified, it will be closed immediately and all transactions on that account will be considered void.

joya9 only provides services to regions and individuals where receiving online gaming services is not legally restricted. Accounts registered from prohibited regions may be cancelled at any time.

Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

Deposits on joya9 can currently be made via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100. Members must deposit only from a payment account registered in their own name. Use of third-party payment accounts is strictly prohibited.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawals generally take between 30 minutes and 3 hours to process. Completing KYC verification is mandatory before a withdrawal request is processed.

Withdrawals must be made to the same payment method used for the deposit. Withdrawals exceeding the deposited amount may require an additional verification process.

4.3 Transaction Rejection

If a transaction is considered suspicious, or if there are indications of money laundering or fraud, joya9 reserves the right to suspend or cancel that transaction. In such cases, the member may be asked to provide additional information and evidence.

Terms of Bonus and Promotion Offers

5.1 Welcome Bonus

joya9's welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳8,000. A wagering requirement of 20 times the bonus amount must be met before the bonus can be withdrawn. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, and ৳1,000 × 20 = ৳20,000 must be wagered before the bonus can be withdrawn.

5.2 General Bonus Rules

• Each bonus offer has its own terms, which are stated in the offer details.
• Bonuses may only be used in the member's own account and cannot be transferred.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• If any irregular or structured betting is identified for the purpose of collecting bonuses, the bonus will be cancelled.
• joya9 reserves the right to change the terms of bonus offers or discontinue any promotion.

5.3 VIP Cashback

The joya9 VIP program has three tiers: Bronze, Silver, and Gold. Bronze members receive up to 0.3% cashback per week, Silver members up to 0.5%, and Gold members up to 0.8%. Cashback is calculated on weekly net losses. The account must be active and verified to receive cashback.

Betting and Gaming Policy

6.1 General Betting Rules

Once confirmed, a bet cannot be cancelled or changed. joya9 reserves the right to void any winnings resulting from a technical error or incorrect information. Specific game rules apply to cricket, football, and other sports betting.

6.2 Slots and Casino Games

The game provider's own RTP and rules apply to all games including slots, live casino, and fishing games. Game outcomes are determined by a Random Number Generator (RNG), which cannot be predetermined or manipulated in any way.

6.3 Technical Errors

joya9 is not liable for any loss caused by technical issues, disconnection, or game software errors. In such situations, joya9 may cancel the relevant game round and return the wagered amount.

6.4 Maximum Win Limit

joya9 reserves the right to set a maximum payout limit for each game or betting event. Any winnings beyond the set limit may not be paid out in full.

Member Code of Conduct

While participating on the joya9 platform, members are required to follow the code of conduct below:

• Participating in any form of fraudulent activity is prohibited.
• Using computer programs, bots, or automated software to place bets is strictly prohibited.
• Attempting to gain unauthorized access to other members' accounts is prohibited.
• Any attempt to manipulate the gaming or betting system is prohibited.
• Using the platform for money laundering or any illegal financial activity is prohibited.
• Disrespectful or threatening behaviour toward the customer service team is completely unacceptable.

If any of the above rules of conduct are violated, joya9 reserves the right to permanently close the relevant account without warning and to forfeit deposited funds.

Account Suspension and Closure

8.1 joya9's Rights

joya9 may temporarily suspend or permanently close an account for any of the following reasons:

• Violation of any clause in these Terms and Conditions.
• If the information provided is found to be false or incomplete.
• Suspicious financial activity or suspected fraud.
• Failure to complete KYC verification.
• The account remaining inactive for an extended period.

8.2 Closure by Member

Any member who wishes to close their own account may contact joya9 customer support via live chat or email. All pending bonus wagering requirements must be completed before the account is closed.

Responsible Gaming and Self-Control

joya9 believes gaming is enjoyable only when done in a controlled manner. In accordance with our Responsible Gaming Guidelines, every member is advised to set their own budget and time limits.

joya9 offers Self-Exclusion, deposit limit setting, and betting limit setting features. If a member feels their gaming habits are going out of control, they may contact customer support at any time to request a temporary account suspension.

Minors are not permitted to participate on this platform. Members may consider using parental control software to prevent underage members of their household from accessing this platform.

Data Privacy and Protection

joya9 gives the highest priority to protecting members' personal data. Full details of how members' data is collected, stored, and used can be found in our Privacy Policy. The Privacy Policy applies alongside these Terms and Conditions.

joya9 uses SSL encryption and other industry-standard security measures to protect members' data and financial transactions. Members' data is not sold to third parties.

However, joya9 may be obligated to provide necessary information to fulfil legal requirements or upon request from anti-money laundering authorities.

Dispute Resolution

11.1 Filing a Complaint

In the event of a dispute, the member must first contact joya9 customer support. Assistance in both Bengali and English is available around the clock (24/7) via live chat or email.

11.2 Resolution Process

After receiving a complaint, joya9 will investigate and attempt to provide a resolution within a reasonable time. joya9's decision on a dispute will be considered final; however, the member may submit a written request for reconsideration of the decision. For more details, please read our Frequently Asked Questions (FAQ).

11.3 Limitation of Liability

joya9 is not liable for any direct or indirect loss suffered by a member — such as loss of profit, loss of data, or business loss — even if joya9 was previously informed of the possibility of such loss.

Changes to Terms and Miscellaneous

12.1 Right to Amend

joya9 reserves the right to revise these Terms and Conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after updated terms are published indicates acceptance of the new terms.

12.2 Intellectual Property

All content on the joya9 website and platform — including text, images, logos, software, and other materials — is the intellectual property of joya9. Reproduction, distribution, or use of these materials for commercial purposes without prior written permission from joya9 is strictly prohibited.

12.3 Entire Agreement

These terms and conditions, the privacy policy, and other policies of joya9 together form the complete agreement between members and joya9. Verbal statements by any joya9 officer or representative will not substitute for these written terms.

12.4 Contact

If you have any questions about these terms, please contact joya9 customer support via live chat or email. The support team is available in both Bengali and English, seven days a week, twenty-four hours a day.