joya9's Privacy Policy

Data Collection

joya9 collects two types of information from you — information you provide directly, and information collected automatically through your use of the platform.

1.1 Information You Provide Directly

Information you supply when registering an account or using our services:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Mobile banking number for financial transactions (bKash, Nagad, Rocket, Upay)
• Messages and requests you send via live chat or email

1.2 Automatically Collected Information

When you use the joya9 site or app, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of your visit to the site
• Which pages you viewed and which games you played
• Referral source (where you came from before visiting the site)

Purpose of Data Use

joya9 uses your information only for specific, lawful, and clearly defined purposes. Information is never used outside of those purposes.

• Account Management: Registration, login, and ensuring the security of your account.
• Identity Verification: Completing the KYC (Know Your Customer) process to prevent fraud and ensure secure transactions.
• Transaction Processing: Correctly completing deposits and withdrawals.
• Customer Support: Resolving your questions and complaints.
• Service Improvement: Making the platform experience better.
• Bonuses and Promotions: Informing you about offers applicable to you.
• Technical Issues: Identifying and resolving site errors.
• Legal Obligations: Complying with applicable laws and regulations.

Data Storage and Security

To ensure the security of your information, joya9 adopts industry-standard technical and organisational measures.

3.1 Technical Security

• All data transfers are secured through SSL (Secure Sockets Layer) encryption.
• Stored data is protected with AES-256 encryption.
• Passwords are never stored in plain readable form — they are always hashed and salted.
• Regular security checks and system audits are conducted.
• Firewalls and intrusion detection systems are active to prevent unauthorised access.

3.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations thereafter. Following a request to close an account, financial transaction data is kept for a defined period in accordance with regulatory requirements. Any other data is deleted or anonymised as soon as possible.

Sharing Data with Third Parties

joya9 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processing: Necessary information is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Only information necessary to provide the service is shared with trusted providers who assist with the technical operation of the site.
• Identity Verification Services: Shared with verification service providers to complete the KYC process.
• Legal Authorities: Shared with relevant authorities in the case of a court order or legal obligation.
• Fraud Prevention: Used to identify and prevent security threats or fraudulent activity.

When sharing information with any third party, we ensure that party maintains the same standard of data protection as we do.

Cookies and Tracking

Cookies and similar technologies are used on the joya9 website. These store small data files in your browser that help improve the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Required for the core functions of the site — login sessions, security tokens.
• Performance Cookies: Used to understand which parts of the site are used most.
• Preference Cookies: Used to remember your language and settings.

5.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling certain essential cookies may cause some site services to not work correctly.

User Rights

Every member registered on the joya9 platform has the following rights regarding their personal information:

• Access: The right to know what information joya9 holds about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Objection: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive your information in a structured, commonly used format.
• Withdrawal of Consent: The right to withdraw consent at any time for data processing carried out on the basis of your consent.

To exercise these rights, contact us via live chat or email. Information about account restriction and closure requests is also available in our Responsible Gaming guidelines.

Privacy of Minors

All joya9 services are for persons aged 21 and above. No one under the age of 21 may use our services, and we do not intentionally collect any information from them.

If it becomes known that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed. If you believe that a minor's information is in our system, please notify our support team immediately.

Policy Changes

joya9 reserves the right to update this privacy policy in response to changes in services, legal requirements, or business circumstances. For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email.
• Continued use of the site after changes will be considered acceptance of the new policy.

For important changes, we will endeavour to notify users at least 30 days in advance. A full description of joya9's services can be found on the About Us page.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Live Chat: Direct chat at the bottom right corner of the site — available 24/7
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. You can also check the FAQ section for quick answers to common questions.